Chat1X GDPR

Chat1X and GDPR Compliance

What is GDPR (General Data Protection Regulation)?

The General Data Protection Regulation (GDPR) (Regulation (EU) 2016/679) is a regulation aimed at enhancing and harmonizing data protection for individuals within the European Union (EU). It establishes uniform data protection standards across Europe and is applicable to both EU-based companies and global entities that handle personal data of EU residents. The GDPR was implemented on May 25, 2018, by the European Parliament, the Council of the European Union, and the European Commission.

How does GDPR affect you?

If you handle personal data of individuals in the EU, the GDPR will be applicable to you, irrespective of your location. The GDPR aims to enhance and unify data privacy regulations for users across EU countries. It imposes new obligations on all organizations that manage personal data of EU citizens, regardless of where these organizations are situated.

You can read the full General Data Protection Regulation here.

GDPR’s concept of ‘Personal Data’ is explained in this article.

How is Chat1X compliant with GDPR?

At Chat1X, we prioritize the security of your data. Safeguarding our customers’ information and ensuring user privacy is a top priority for us. We are committed to supporting our users in maintaining GDPR compliance.

Here are the steps we have implemented to ensure that Chat1X and all our users comply with GDPR regulations:

Policies updates

We have revised our Privacy Policy, Terms of Service, and Cookie Policy to comply with GDPR regulations and to maintain transparency regarding the use of your data and the data collected from your users. Any future changes to our policies will be communicated to you promptly.

Tools and features to help you comply with GDPR

As a data processor, we have introduced new features and tools to assist you in fulfilling data requests from your users in compliance with regulations.

  • Ability for agent to delete contacts
  • Export tickets and chats by agents for visitor
  • Property settings for disabling IP recording of visitor IP
  • Data privacy consent form from visitor widget

Tools and features to help us comply with GDPR:

  • Automated agent account deletion
  • Data export tool

Data Processing Agreement with our Sub-processors

We have entered into Data Processing Agreements (DPA) with our vendors to ensure your data and the data of your users is protected – here is a list of sub-processors.

Data security

Security is a top priority at Chat1X, and it has been since our inception. We are dedicated to ensuring compliance with GDPR regulations by regularly assessing and enhancing our security protocols.